The following should help to explain what you, as a patient can expect from our staff and what we, the staff, can expect from you.
- To treat you with respect and courtesy at all times
- To treat you as an individual, and to discuss with you the care and treatment we can provide
- To give you full information on the services we offer
- To give you the most appropriate care by suitably qualified staff
- To provide you with emergency care when you need it
- To refer you to a suitable consultant when necessary
- To give you access to your health records, subject to any limitations in the law
Your Responsibilities
- To treat all staff with respect and courtesy at all times
- To tell us if you are unsure about the treatment we are offering you
- To ask for a home visit, only when you are unable to attend the medical centre through illness or infirmity
- To request such a visit if at all possible before 11.00am
- To ask for an out-of-hours visit only when necessary
- To keep your appointments and contact the medical centre in advance if you cannot attend
We uphold the NHS Zero Tolerance Policy - please click on the link below to read our Zero Tolerance Policy
Zero Tolerance Statement - Dog Kennel Lane Surgery (PDF, 86KB)